Arch Telecom, Inc. is a premier provider of telecom and Internet based business communications services. Our mission is to provide our customers with a complete package of advanced technology and the knowledge and sophistication necessary to fuel effective communications with customers and sales prospects. Arch Telecom is a private, Texas based corporation with over 10,000 large and small business customers nationwide, including businesses in the Hotel, Motel, Insurance, Direct Mail, Real Estate, Mortgage Industries and more.

Arch advanced technologies include:
Interactive Voice Response
Pager- and E-mail Notification and Reporting
Internet Configuration and Reporting (real-time)
Customer programmable 800 numbers via touch-tone and Internet
ANI (caller-identification) capture and delivery, name and address reporting
Advanced Call Routing to branches or locations based on caller location or ACD like methodologies
Voice-mail
Fax-on-Demand

Packaged Products
Arch offers packaged products tailored to specific industries. Our packages provide the appropriate technology and effective marketing strategies co-developed with leading industry authorities. Arch provides packaged turnkey products for the Real Estate, Mortgage, and Financing industries, among others.

Custom Applications
Arch can integrate any combination of telecom and Internet based services for businesses needing a complete custom application. Arch custom applications are completely service oriented and do not require any customer premise equipment or capital expenditures. Examples of custom applications include but are not limited to Automated Survey, Dealer Connect, Telecommute, Menu Routing systems, and ANI-delivery.

At Arch, we ultimately measure our success by two things: the quality of service we provide to our customers and how well our products meet our customers’ communications needs. Success in our realm requires industry knowledge, sophistication around communications and business operations and an understanding of business strategy—not just communications strategy.

We believe success happens when all are focused on a common goal. Our goal is helping our customers achieve theirs.