National Staff Leasing Company This company provides temporary staffing services across the U.S. Company management believed it was important to implement a nationwide marketing campaign to support the local offices. Having a single toll-free number for reaching any location was necessary, and provided the benefit of reduced telecommunications costs as well. The challenge was how to distribute the calls appropriately to the different locations, and to the appropriate resources at those locations. Arch Menu Routing and Dealer Connect provided the solution.

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Dealer Connect services were setup to route the calls to the appropriate metropolitan area. So, for example, all calls originating in Chicago, are automatically routed to a sub-system designed for Chicago. The sub-system then integrates a Menu Routing solution custom tailored for each city.

Menu Routing system: The systems vary from location to location, but include a variety of services. Examples:

In one city, the menu prompts "Press 1 for our north location, 2 for our central location." In this situation, the company did not want to utilize routing based on zip codes or other geographic determinations, but preferred for the customer to be able to choose. This system includes a sub-menu prompting "Press 1 for staff leasing agents, or 2 for account and billing department."

In other cities (with large Hispanic population), similar systems include additional menu choices for Spanish speakers that automatically route to a location with Spanish speaking staff.

Whatever the application, Arch Menu Routing, coupled with other Arch services, can provide a completely flexible solution.

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