|
Web Portal
Updates
With recent updates to Arch’s web portal, you
are able to quickly and easily manage your
account. Just point and click.
Using your Login ID and Password, you can
utilize all of the following features, and many
more.
To access your account:
-
Go to
www.archtelecom.com
-
Click on the top toolbar “Customer Center”
-
Click on “Online Reports/Account”
-
Enter your Powerline™ # in the Login ID
-
Enter your Password
Create a Web Login
for Multiple Mailboxes
If you have
multiple Mailbox numbers you can link and access
them using a single web login.
-
Click on the
New Web Log-in link in the upper right
corner of the portal.
-
Enter your
desired web login and password. Confirm
Password again and click on the Create
button.
-
Click on the
“Mailboxes” tab.
-
Enter in the
new 10 digit Mailbox number you would like
to add in the “Mailbox” field.
-
Enter the
Default Password in the “Password” field.
-
Click “Add”
button.
-
You can now
toggle between your mailboxes in the
"Current Mailbox" drop down box near the top
of the screen.
Assign Source Digits
inside of the Powerline tab
Automatically configure your advertising source
digits. This will allow you to filter reports by
source digit and track the effectiveness of each
of your advertising methods.
-
Click
on the “Powerline” tab.
-
Click
“Powerline mailbox settings” link under
“Configuration.”
-
Enter
your chosen Advertising source (homes ad,
newspaper, direct mail, etc.) next to each
source digit.
-
Click
“Save” button.
-
You are
now able to sort your Reports by source
digit, allowing you to see which advertising
methods are having the most success for you.
Simply click on the “Reports” tab; then
Click on “Powerline” link under “Reports.”
Under “Optional Options,” click on the
“Filter by Extension or Source Digit” link
and choose the source digit with which you
would like to filter your listings and click
“Get Report.”
Move an Existing
Recording from one Extension to Another
If you want to use a
greeting from an existing extension on a new
extension, you simply save the .wav file from
one extension and upload it to the new one. If
you want to use the greeting for an existing
extension, you will first need to delete the
existing greeting on the extension to which you
are uploading the new one.
-
Click on the
“Powerline” tab.
-
Right click
“Listen” in the “Greeting” column and “Save
Target As.” Save the file on your computer
hard drive.
-
Click “Create
Regular Extension” button.
-
Enter the
information for the new extension in the
fields provided and then click the “Browse”
next to the “Audio Filename” prompt.
-
Select the file
you have previously saved.
-
Click “Save Extension” button.
You now have the chosen audio file in use for
both the original extension and your new one.
|
