Multiple locations or regional branches requiring multiple assorted toll-free numbers? High costs for operators directing calls?

With Arch's Intelligent Routing solutions, your company can publish or advertise a single toll-free number and automatically direct customers to the appropriate destination. With Intelligent Routing you can provide inbound customers with better service by ensuring a single number will get them to the right resource, while enabling more efficient national cooperative advertising. By combining Intelligent Routing with Arch Interactive Voice Response (IVR) services, you can easily add fax-on-demand, touch-tone access to account information, and other features to better serve your customers.

Routing solutions

• Menu Routing - Use simple menus, or sophisticated touch-tone questions to determine how calls should be handled.
  
• Geographic Routing - Use information about the callers location, either automatically collected from the callers phone number, or collected via touch-tone, to dynamically route the caller to the nearest location.
  
• Automatic Call Distribution - Route calls to branches based on round-robin or percentage allocations set by management.

The advantage of using Arch's Intelligent Routing is that the telecommunication solution we provide for your company is uniquely yours - established to meet your business needs.

Benefits

• Allows implementation of company wide advertising and marketing, with a single toll-free number. This provides your company with more control over the process.
  
• Provides management reports of call patterns and statistics, which, coupled with sales numbers, can provide insights into branch productivity.
  
• Provides the ability to provision calls among specific branches based on issues such as effectiveness, call-capacity, reward systems, etc.
  
• Implements custom call handling to efficiently manage peaks in call loads around the clock, and provides integration with IVR systems for additional functionality.

Features

• Allows you to route calls to any POTS (local telephone line or toll-free access number) regardless of location or provider.
  
• Customizes call handling based on rules you set, such as time of day, day of week,
  or location.
  
• Captures DNIS and desired customer information to power CTI applications.
  
• Compatible with all Arch IVR features and technologies.
  
• Provides call routing to specific locations based on time/date, caller profile, and/or geographic ANI/DNIS.
  
• Intelligent Routing is available exclusively with the Arch Toll-free Inbound Service and will route the caller to their nearest location automatically.
  
• Arch 'Tableless' Routing Technology can be utilized to simplify routing design management and defines characteristics such as min/max distance from branches, default locations etc. Management issues such as area code splits, adding new branches, and so on are greatly simplified.

Industries served

• Auto/Truck lease-purchase centers
  
• Eye-wear retail outlets
  
• Home improvement and construction materials dealers
  
• Franchised Product Marketing
  
• Mortgage Brokers
  
• Auto Service Outlets
  
• Household Service Companies
  
• Real Estate Companies
  
• Jewelry Dealers
  
• Plastic Surgery/Lasik Medical Providers
  
• Orthodontic Providers

Questions? Need more information? Our team is ready to assist you, just call 800-890-7575.