Arch's Menu Routing Systems create opportunities to serve their customers in new ways by empowering callers to direct themselves to the appropriate company resources via touch-tone responses to menu choices. Menu systems have virtually unlimited destinations, such as submenus, and a complete set of traditional Interactive voice Response (IVR) services. Additionally, Menu Routing systems have virtually unlimited call capacity to enable businesses to more efficiently handle peak call periods.

Arch's flexible application tools allow the creation of simple or highly sophisticated solutions to be created almost immediately, for minimal cost.

Applications may be as simple as "Press 1 for sales, 2 for customer service" to connect callers to the right resource, or may be customized to include a series of questions (for example zip-code, telephone#, account#, product id, etc) that determine the appropriate call handling.

Arch Menu Routing systems have the complete flexibility to meet your companies special needs. See our Case Study for more information.

Benefits:

• Reduces the need for costly live operators
  
• Capacity to handle virtually any volume
  
• Enhances caller experience by quickly and efficiently directing to appropriate resource.
  
• Flexible service can be combined with voice mail, fax-on-demand, recorded messages on demand, paging, data collection and retrieval, external calculations, etc.
  
• Routing features can be combined with geographic and automatic call distribution for completely custom routing solution.

See our Case Studies for more information.

Questions? Need more information? Our team is ready to assist you,
just call 800-890-7575.