Many businesses utilize ACD services (Automatic Call Distribution) in call centers to efficiently distribute inbound calls among call center staff. Automatically distributing calls greatly increases the ability to handle large volumes of calls and often includes other features to manage call volumes. Typically, an ACD is physical equipment installed for use in a single office. Arch Network ACD extends these benefits to any number of physical locations, without the requirement for physical equipment. With Network ACD, inbound toll-free calls can be distributed logically among any number of locations.

- call routing - ivr - contact us - online reports

Distribution can be defined based on simple percentage allocations, or allocations can be combined with geographic, time, or other criteria to create a completely flexible routing solution. Arch provides internet interfaces to allow real-time management of routing instructions, adding new locations, etc.

Benefits:

• Completely service based - No equipment to purchase and manage
  
• Can be combined with parameters such as geography and time
  
• Minimal setup time and expense
  
• Virtually unlimited expansion and call-volume capabilities
  
• Manageable via web interface
  
• Web reports provide call statistic analysis

See our Case Studies for more information.