Do I need to configure a phone number for the "zero transfer" on my HAL line?
Yes. When the caller reaches question #33 the system will give them the option to press '0', to speak to a loan officer immediately. This feature will route the caller to the phone number you have configured in the zero transfer feature.

How will I be notified when someone is accessing my Hal line?
If you have configured the pager notification feature on your HAL line the system will then send a page to your pager that begins with the digit '6' followed by the 10-digit phone number that the caller is calling from. This page is sent to your pager when the caller has completed the survey (EXAMPLE: 6-512-555-212-2008).

Can more than one pager be notified of calls made into my HAL Line?
Yes. Arch does offer this service at no additional cost to you. You will need to contact an Arch representative to make this request.

Can I change the formula that is used for my Home Affordability Line?
The formula itself can not be changed. However, there are certain values used in the formula that you may change. These values and their current settings are Interest Rate (updated weekly based on Fannie Mae rates); Monthly Taxes and Insurance (.25% of Sales Price); Closing Costs (5% of Sales Price); and Debt Ratios (28% / 36%). You may change the interest rate using the "Configured Custom Interest Rate" procedure in your Quickstart Guide but will need to contact your Arch representative to change any of the other items.

Can I re-record any of the current question "stock" prompts that already have been prerecorded on the Home Affordability Line?
Yes. The Home Affordability line allows you to record your own voice over any of the standard recorded questions. You must remember to maintain the integrity of the question.

How do I retrieve my messages on my Home Affordability Line?
First, request a call report of your new calls so that you have the response number that's given to each call. The system will prompt you for a response number when retrieving these messages. Once you have requested the fax, follow the instructions for Retrieving Recorded Responses in your Quickstart Guide.

Do I need to record a Master greeting for the HAL line?
Only if your HAL line has been set up as a standalone system. If you requested the HAL system be added to your Powerline IVR system, then it is not necessary for you to record a Master greeting for the HAL line. Your callers will hear the Master greeting you have already set up on your Powerline IVR system.

Is there a way that I can track my advertising when advertising the HAL line on my IVR system?
Yes. You can request that the HAL line be set up as a listing on your Powerline system. This procedure will allow you to add a source digit to the listing you designate as the HAL line. A source digit can only be used if the HAL line has been set up as a listing number on your IVR system. A source digit can't be used if the HAL line on your system is accessible as prompt "12".

Can I request my Hal line be set up as a listing if it's currently set up as prompt "12"?
Yes, simply by contacting our customer support department or your Arch Sales Representative to request these changes be made to your system.