Home Affordability Line Instructions

QUICK-START GUIDE This easy Quick-Start guide is all you need to perform your system setup however it is strongly recommended that you review all materials provided by Arch Telecom prior to using the system. All operations are performed from the Main Menu 1. Dial your 800 # 2. Press * (star) when you hear the greeting 3. Enter the initial default password provided on your welcome letter 4. You are now in the Main MenU

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There are three possible configurations of the Home Affordability Line (HAL):

• q HAL set up as its own mailbox with an extension off of a Powerline (the most common)
  
• q HAL set up as an option 12 within each extension on a Powerline
  
• q HAL set up as a Standalone system with its own 800 number

If you have a Stand Alone system you must record an Initial Greeting that the caller will hear before accessing the survey. If your system is configured with your Powerline 800 number, no additional Greeting is necessary.

Callers to a HAL that is set up as an extension must enter that extension number (for example ext. 800) to access the survey. Callers to a system set up with an Option 12 can press 12 at the master greeting or after any recorded extension (listing code). Stand Alone HAL systems will ring directly into the HAL survey.

Greeting Set Up

Only users who have Stand Alone systems need to record Initial Greetings.
From the Main Menu

• 1. Press 9 - Personal Options
  
• 2. Press 1 - Greetings

Zero Transfer Set Up

From the Main Menu

• 1. Press 9 - Personal Options
  
• 2. Press 5 – Call Routing
  
• 3. Press 1 – Configure Zero Transfer

Configure Custom Interest Rate

From the Main Menu

• 1. Press 8 – Manage Your Survey
  
• 2. Press 6 – Configure Custom Interest Rate
  
• 3. Enter the new interest rate using basic points followed by #

Retrieving a Call Detail Via the Internet

To view or download your calls over the electronically:

• 1. Access the Arch website at www.archtelecom.com
  
• 2. Click on the link: Online Reports
  
• 3. Click on the link: Home Affordability
  
• 4. Input your account information and click the Get Report button

Request Fax of New Responses

From the Main Menu

• 1. Press 8 – Manage Your Survey
  
• 2. Press 7 – Receive a Fax of Your New Calls
  
• 3. Enter the 10 digit fax number where you would like your report sent

Retrieve Recorded Messages

For calls where the caller left a voice response indicated by a “Y” in the “V” column (the second column) on the call detail fax you may request the recorded question response by:

From the Main Menu

• 1. Press 8 – Manage Your Survey
  
• 2. Press 1 – Retrieve Recorded Responses
  
• 3. Enter the response number you want to listen to followed by #
  
• 4. Currently question 34 is the only recorded question which requires a voice response.

Question 34: “After the tone, please record your name, address, and telephone number, then press the # sign.”

Request Other Information By Fax

From the Main Menu

• 1. Press 8 – Manage Your Survey
  
• 2. Press 8 – Request other information by fax
  

Record Custom Question Prompts

IMPORTANT: The Home Affordability Line allows you to record your own voice over any of the standard “stock” recorded questions. You must maintain the integrity of the question—the custom recorded question must solicit the same answer that would have resulted from the “stock” question. The system’s algorithm formulates responses based upon the sequence of
scripted answers. If you would like to change the questions so the responses vary from the stock recorded questions, please call Arch Telecom. Customized set up fees may apply.

From the Main Menu

• 1. Press 8 – Manage Your Survey
  
• 2. Press 2 – Record Custom Question Prompts
  
• 3. Press 2 - To Record A Question Prompt
  
• 4. Enter the desired question number followed by #

Question# Stock prompt 40 “Thank you for calling the Home Affordability info line. This service provides you with the approximate amount of home that you can afford based on your current savings and income.”

• 1 “You will need to know your gross monthly income, the amount of your monthly debt payments, and the approximate amount of money you will be able to use for
  a down payment and closing costs. If you have these figures handy, press 1 otherwise press 2.”
  
• 2 “Please call back when you have the necessary information.”
  
• 3 “Please enter your monthly gross income in dollars, followed by the # sign.”
  
• 4 “If you are currently a homeowner, press 1. If not, press 2.”
  
• 5 “Enter the total dollar amount of your existing monthly debt payments, followed by the # sign. This should include credit cards, car payments, and student loans, but should not include your current rent, mortgage payments, or any other debt which will be completely paid within 1 year.”
  
• 6 “Enter the amount you will be able to use for a down payment and closing costs, followed by the # sign.”
  
• 7 “For a 30-year loan, press 1. For 15-year loan, press 2.”
  
• 8 “To calculate with a 5% down payment, press 1. To calculate with a 10% down payment, press 2. To calculate with a 20% down payment, press 3.”
  
• 11 “Based on your entries, the maximum home purchase price you qualify for is”
  
• 12 “After down payment and closing costs of”
  
• 13 “The loan amount would be”
  
• 14 “Based on current rates and the loan term you selected, the monthly principal and interest payment would be”
  
• 21 “Based solely on your income, you qualify for a home purchase price of”
  
• 22 “However, considering your available cash and down payment percent specified, you would need an additional”
  
• 23 “to purchase a home of that price.”
  
• 24 “Based on your available cash and the specified down payment percent, the maximum home price you qualify for is”
  
• 25 “After down payment and closing costs of”
  
• 26 “The loan amount would be”
  
• 27 “Based on current rates and the loan term you selected, the monthly principal and interest payment would be”
  
• 31 “This figure does not include taxes, homeowner’s insurance, or mortgage insurance.”
  
• 32 “This result is only an approximation provided as a courtesy to enable homebuyers to target their home search to an appropriate price range. A complete answer can only be provided through a complete review of your particular circumstances by one of our loan officers.”
  
• 33 “To be immediately transferred to our office to speak with a loan officer, press 0. To repeat the results, press 1. If you would like to leave a message and have a
  loan officer call you back, press 2. To end this call, press 3.”
  
• 34 “After the tone, please record your name, address, and telephone number, then press the # sign.”
  
• 35 “Thank you. Your information has been recorded, and you should hear from a loan officer within 1 business day.”
  
• 36 “Thank you for calling. Goodbye.”