What series of numbers can I use as source digits?
Any digit from 0 through 9 can be used.

Can I re-record any of the current question "stock" prompts that already have been prerecorded on the Refinance Line?
Yes. The Refinance line allows you to record your own voice over any of the standard recorded questions. However, you must maintain the integrity of the question. Any other type of changes will involve customizing.

Do I need to configure a phone number for the "zero transfer" on the Refinance Line?
Yes. When the caller reaches question #22 the system will give them the option to press 0 to speak to a loan officer. This feature will transfer the caller to the phone number you have configured in the zero transfer feature.

How do I check my voicemail messages left on my Refinance Line?
First, you will need to request a call report of your new calls so that you have the response number that's given to each call. The system will prompt you for a response number when retrieving these messages. Once you have requested the fax, follow the instructions for Retrieving Recorded Responses in your Refinance Line Quick Start Guide.

How often can I request "call detail reports" on the Refinance Line?
Call detail records can be requested as often as you'd like from any destination. All fax-on-demand requests will incur call charges.

When re-recording custom question prompts, which password will I need to use when I log into my system?
You will need to log into the system using the password that was assigned to the mailbox for your Refinance Line.

Can I create a shadow listing of the listing that has been pre-designated for the Refinance Line.?
No. This procedure will cause internal technical problems and will affect calls made to your Refinance Line.

Can more than one pager be notified of calls made into my Refinance Line?
Yes. To have this feature added to your system you will need to contact our customer service department.