SurveyPlus is an automated telephone survey guiding callers through a series of questions that can be responded to by touch-tones or voice messages. Results are tabulated real-time as each call completes eliminating manual intervention of return mail or handwritten questionnaires. Reports are available on-demand via the Internet, email delivery or fax-on-demand. Reduced costs are realized because surveys are fully automated, eliminating the need for personnel intervention. Easy-to-design surveys include conditional flow based responses and error-checking to ensure valid answers.

The "Plus" refers to several optional, innovative features designed to encourage response, canvass your target and increase your brand. Offering an incentive of some sort, such as a 30-minute prepaid calling card or in-store coupon, dramatically improves response rates.

SurveyPlus can also be combined with an automated broadcast feature for an economic, efficient and automated program from start to finish.

SurveyPlus Is Being Used to:

• Tabulate results real-time of public opinion/political/straw/ polls
  
• Cut costs while increasing response on market research programs such as drug therapy, financial services and healthcare/quality assessment programs
  
• Automatically gather information of consumer opinion of new automobile purchase, hospitality stays, restaurant visits and travel packages
  
• Increase response of traditional surveys by offering a bonus upon completion such as free long distance.
  Reduce your overall costs to obtain your target sample through higher response rates
  
• Establish brands with promotional messaging
  

Features:

• All applications are service based - no hardware or software to purchase or install. Real-time reporting available via common web browsers with data sets downloadable into Excel or desktop database tools.
  
• No technical staff required to manage the application. Arch technical support available at any time to make modifications or trouble-shoot.
  
• 24 x 7 Availability to your customers.
  
• Customer Driven User Interfaces.
  
• Optional Features:
  • Transcription
    
  • Speech Recognition
    
  • Multiple-language interfaces
    
• You receive real-time results from completed surveys, eliminating costly processing delays before data analysis.
  
• SurveyPlus is completely automated, reducing processing costs and ensuring consistency in your presentation of questions
  
• Utilizing the optional debit card incentive substantially increases response rates for surveys while providing ongoing marketing opportunities - the card acts as a mini-billboard for you or your company.
  
• Marketing messages can be played before customers free long distance time, creating a powerful promotional tool for the sponsoring company.
  
• SurveyPlus is flexible, allowing for virtually any kind of question.
  
• An optional broadcast feature automates the entire process, initiating a call to your potential respondents and then launching the survey if a live person answers.
  
• An optional Paging capability keeps you tuned in to survey activity as it happens while a Zero transfer option connects callers directly to you with the touch of a button if you choose.
  
• SurveyPlus uses Call Capture Technology, providing you respondents’ telephone numbers. Combined with the paging capability, this allows you to respond to customer concerns instantly.

Pricing and Availability:
SurveyPlus is available in all domestic markets. IVR can accept inbound International calls from all countries where Arch supports international origination.

Pricing for all Arch SurveyPlus Solutions depends on several items including the features selected and call volume. All SurveyPlus solutions are custom priced.