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Zero
Transfer/Direct Connect
Zero Transfer allows your callers to be transferred
to the telephone number of your choice simply by pressing
“0” on their telephone. This phone number
can be changed at any time, which means you will never
miss a hot lead again.
Step 1: Click
on the “My Mailbox” tab
Step 2: Click
on "General Settings"
Step 3: Enter the 10-digit destination number in the
“Zero Xfer Destination” field
Step 4: Click on the “Save Settings” button
Note:
You can establish separate zero transfer numbers for
each of your extensions. Please contact customer service
to discuss activating this feature.
Instant Notification
As soon as a potential client calls your toll-free number,
you will receive instant notification of the call, including
the caller’s name, phone number, listing code
and ad source. The information will be sent to you via
email or text message within just a few minutes, allowing
you to follow up on hot leads immediately.
Step 1: Click
the “Notifications” tab (https://portal.archtelecom.com/Portal/Pagers.aspx)
Step 2: Enter your desired messaging contact information:
email address, text message address or pager number
into the “Pager Destination” field
Step 3: Click the “Add” button
Note: We can notify multiple email addresses and cell
phones. Simply add the additional addresses using the
steps above.
Note:
You can establish individual notification contact information
for each of your extensions. Please contact customer
service to discuss activating this feature.
Recording Your Greeting and Listings with Powerline
Now that you have your zero transfer and notification
systems established, you can start posting your listings.
You will record your Master Greeting and Property Listings
by calling your toll-free phone number assigned to you
by Arch. When you hear the initial greeting, press *
and enter your default password.
Master Greeting and Property Listings over
the Phone
The Master Greeting is the first message a caller hears
after dialing your number. Standard systems have set
greetings. With Multi-user systems, the Master Greeting
can only be recorded or changed using the Master Password.
From the Main Menu:
•
Press 9 (Personal Options)
•
Press 1 (Greetings)
•
Press 1 (Regular Greeting, follow the voice instructions.)
Example Master
Greeting for Personal System: “Hello and welcome
to John Smith’s 24-Hour property and marketing
hotline. Please enter the extension number for the property
or information you wish to receive, or you may press
‘0’ to speak with me directly. Thank you
for calling.”
Example Master Greeting for Corporate System: “Thank
you for calling the Smith Group’s 24-hour listing
hotline. Please enter the extension for the property
in which you are interested at this time. If you would
like to speak with the Smith Group directly, please
press ‘0’ at any time.”
After establishing your Master Greeting, you can use
the voice-automated service to set up multiple listing
codes (extensions) that enable you to record as much
information as you like ) for each item or property
you plan to advertise. By default, listings are 3 digits
in length and must use numbers from 200 through 999.
You cannot begin a listing with a 0 or 1.
From the Main Menu:
•
Press 7 (Manage Your IVR Listings)
•
Press 1 (Add or Change a Listing)
•
Enter the 3 digit listing number you would like to add.
•
Press 1 for Regular IVR listing
•
Record your listing and follow the voice instructions.
Note:
If you are using a fourth digit at the end of your listing
in your advertising to track the ad source, you do not
enter this source digit when setting up or deleting
listings. The source digit appears only on your printed
ads.
Recording
and Adding Listings Online
You can upload WAV files into your Powerline extensions,
eliminating the need to record your listings over the
phone. At this time, WAV is the only accepted format
with the following settings:
- Mono is preferable to stereo, but stereo is accepted.
- 8000Hz, 16-bit, PCM, mono is the recommended format.
- 44,100Hz, 16-bit, PCM is also supported
- mp3 files are NOT supported at this time
To upload an audio file to an extension, follow these
simple instructions:
Step 1: Log-in to the customer portal at www.archtelecom.com
Step 2: Click the “Powerline” tab
Step 3: Click “Create Regular Extension”
button at the bottom of the page
Step 4: Enter the Extension number to which you would
like to add the greeting and fill in the description
field.
Step 5: Browse your computer for the .WAV file you have
created and click “Upload File”
Call Detail Report
Once you start receiving leads, request a detailed call
report 24 hours a day and Powerline will deliver it
to you via fax or email within minutes of your request.
The call report will include a caller’s phone
number, date and length of the call, corresponding listing
codes accessed, advertising source digits, whether the
caller left a voice mail, and the caller’s fax
number (if applicable). You may request leads established
since your last report or sort your request by a date
range of up to ninety days.
Step1: Login to the Customer Portal via the Arch Homepage
or by going to https://portal.archtelecom.com/Portal
Step 2: Click on the “Reports” tab
Step 3: Choose “Powerline”
Step 4: Enter “date range” and click “Get
Report”
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